General Overview

By accessing or using our platform, you agree to comply with all terms outlined here. These policies govern all bookings, interactions, and transactions made through our service.

• You must accept these terms to use our services
• Terms apply to all users including passengers and drivers
• We reserve the right to modify these terms at any time
• Continued use after changes constitutes acceptance

Eligibility

Users must be at least 18 years old and provide accurate information during registration and booking.

Ride & Rental Usage

Vehicles must be used responsibly. Any damages, fines, or violations incurred during the rental period will be the responsibility of the user.

• Passengers must treat vehicles and drivers with respect
• No smoking, eating, or drinking without driver permission
• Users are liable for any damage caused during the ride
• Traffic violations and fines are the user's responsibility
• Maximum passenger capacity must not be exceeded
• Illegal activities in vehicles are strictly prohibited

Payments

All payments are processed securely. Any fraudulent activity may lead to account termination.

• Multiple payment methods accepted (Cash, Card, Digital Wallets)
• All transactions are encrypted and secure
• Prices are calculated based on distance, time, and demand
• Surge pricing may apply during peak hours
• Cancellation fees may apply as per our policy
• Fraudulent payment activity will result in immediate account suspension
• Refunds are processed within 5-7 business days

Policy Changes

We may update these Terms & Conditions anytime. Continued use of the service confirms acceptance of updates.

• Users will be notified of significant changes via email
• Updated terms will be posted on our website
• Continued use after updates implies acceptance
• Users may terminate their account if they disagree with changes

Privacy & Data Protection

Your privacy is important to us. We collect and use your data responsibly.

• Personal information is collected for service delivery
• Data is protected with industry-standard security measures
• Information is not shared with third parties without consent
• Users can request data deletion at any time

Limitation of Liability

While we strive to provide excellent service, certain limitations apply.

• We are not liable for delays due to traffic or weather
• Lost items should be reported immediately
• Insurance coverage details available upon request
• Service availability may vary by location